<%@LANGUAGE="VBSCRIPT" CODEPAGE="1252"%> Meeting Memory
1
Meeting Memory for VISA Team Meeting
Date: Friday, September 14, 2007
Time: 10:00am – 5:00pm
Place: OSBA Offices

Purpose of the meeting

  • To provide an overview of the Organizational Planning© process for Core Team members.
  • To complete the Core Team Charter and review the Core Team Job Description.
  • To determine the kick-off of the planning process.
  • To develop action plans for completing the Historical Synopsis, Customer Feedback and Trend Analysis – “Setting the Context for Planning”

Desired Outcomes of the meeting:

  • The Core Team understands the big picture and products of the Organizational Planning© process.
  • The Core Team Charter is completed and agreed-upon.
  • The actions for the kick-off are planned and assigned.
  • Action plans to complete the Historical Synopsis, Customer Feedback and Trend Analysi

Pre work for Meeting:

Please read the following in your Organizational Planning© manual:  the Overview section, Phase 1, and pages 1-22 in Phase 2.  Please read them before coming to the meeting. Make any notes or questions you have about the reading. Bring your Manual with you to all meetings.

Meeting Topics

Desired Outcome

Time

Meeting Opening:
Review agenda & Introductions

Everyone understands why we’re here and how we will proceed for the meeting.

10:00am

Sue opened the meeting by reviewing the agenda and having each person introduce themselves and share what…

We’re Looking Forward to:

  • Seeing what future holds
  • Learning about history of OSBA
  • Going from great to greater
  • Strengthening service mission
  • Learning the process of planning
  • Discussion on visioning with changes, competition, global economy
  • Association vision – what can we be?
  • Affect change positively – having a planning process being the leader
  • Understanding consensus of vision
  • What’s happening in public education – ensure this leadership is representative
  • Where we’ll end up.  Having open, honest discussions.
  • Seeing the feedback – learn the process
  • Overall vision and direction with changing field – school boards taking the lead
  • What process can do for OSBA – becoming more nimble as an organization (responding to changes)
  • Interacting with team – being part of team
  • Getting from vision – action larger view
  • Feedback from team board members
  • Turning from strangers into a team with excitement – move forward quickly
  • That it won’t be painful going through and after

The Organizational Planning© process and how it works

Everyone has an understanding of the phases and steps in the planning process

10:20am

Sue talked through the five phases of planning and answered questions about strategic planning. We then discussed the Benefits and Concerns as we move into planning. Sue will revisit this list from time to time in the process to make sure the benefits are being met and the concerns are being addressed.

OSBA Benefits from Process
  • Helping determine how to use resources (financial and human)
  • What is OSBA’s role in State, Business, Legislature?  How do we want to fit in?
  • Opportunity to stop and look at things
  • By communicating process – dispel long-standing myths
  • Associate members more actively involved – and boards and trustees
  • Role model strategic planning for districts
  • Create compass for staff and leadership and to determine Executive Director role, staff performance, trustee agendas
  • Trustees doing board evaluation
  • Lessen burden of staff – trustees/members share in work
  • Help us with diversity of boards we serve.
  • Lessen the crevasse between staff and trustees
  • Diversity of board members of boards
  • How to maximize the use of that diversity
  • End of process – staff feels fully licensed and equipped to move out and be creative
  • Strategies for effective communication and evidence of it
  • Inclusivity of new board members around state – orientation
  • OSBA should be top of mind for all districts in transition (recruiting leadership, strategic planning any district needs – change that perception)
  • Other associations are taking lead in state education – OSBA should be the leader (ask Ed)

Concerns about the Planning Process

  • Include staff – what’s going on?  Get their buy-in
  • That we will be afraid to take risks instead of real strategic change
  • Bogged down process
  • That our plan is meaningful
  • Staff and trustees implementing the plan – reports of progress clear
  • Allow staff to be empowered and creative
  • Balance of people, process, product
  • How to share the Strategic Plan with future leadership
  • Define how to engage new people in the plan

Complete the Core Team Charter

Charter is completed and understood.

10:40am

 Sue led the team  through the chartering process. (see completed Team Charter attached.)

Names we brainstormed for the team were:

  • Goal Oriented Action Team
  • Strategic Planning Action Team
  • Star = Strategic Team Achieving Results
  • Score = Setting the Course for Organizational Results in Education Excellence
  • V.I.S.A. Team = Visionary Initiatives for Strategic Action (the Winner!)

Review the Core Team Job Description

Everyone understands what is expected of them.

11:15am

We reviewed the job description for the team members. We adopted the proposed ground rules and added one more. These are printed on the name tents for the meetings.

Determine the organizational planning Kick-off

Kick-off is planned and actions assigned.

11:30am

We discussed how we thought we could announce or kick-off the strategic planning process. We started by listing the events already occurring in the future.

Upcoming Events:

  • Regional meetings
  • November Annual Conference
  • Briefcase Newsletter – brief introduction  (Section with regular planning updates)
  • Section with regular planning updates on the website as well.
  • OSBA update
  • Emails to members
  • Journal – longer article
  • All Staff (Sept. 24th) on website beginning of meeting.  PowerPoint from Sue (define strategy)
  • Meeting Memory on website after each meeting.
  • Lead people to all vehicles of communication.
    • Includes some on-going communication

See the Action Register for those actions to be completed in regards to the Kick-Off.

Historical Synopsis: What, Why, How

Everyone understands what a historical synopsis is and action plans are assigned for how to complete and compile this step

12:45pm

We discussed compiling the synopsis of the history of OSBA and began with what already exists about the history. Janice handed out a copy of the 50th Anniversary Journal edition. This will be used to draw information from. The team made a couple of comments to be included in the consideration of what has gone well with OSBA in the past

  • Continue to move forward with highly participative leadership
  • We have had 100% membership in OSBA

The team brainstormed categories to cover in the historical synopsis:

  • Communications (publics)
  • Finances
  • Staffing
  • Leadership/governance/regional
    • Changes
    • How well they know each other
  • Location
  • Products/services
  • Member recognition
  • Committee structure
  • Educational changes (consolidations of boards, mid-80’s)
  • High school milestone 50’s, 60’s
  • Mid 80’s collective bargaining – pre 920, post 920

It was suggested that the columns in the historical document be limited to 3 to 5 instead of so many decades. (see attached grid) The categories will be listed down the left hand side creating boxes in the document to describe milestones in the history of OSBA.

External Customer Feedback: What, Why, How

Everyone understands the need for customer feedback and action plans are assigned for how to complete and compile this step

1:55pm

The team discussed how to best get feedback from “those they serve.”

Member Feedback Forms: these are forms of getting customer feedback that already exist. Some of these will be used in building the scientific sampling interviews. (see Action Register)
  • Monthly random sampling
  • Programming Evaluations (plan evaluations for new services)
  • Bi-annual survey (demographic)
  • Bi-annual Member Needs Survey
  • Regional meetings, hand out surveys  -- national interviews
  • Scientific sampling interviews
  • Trustees interview new board members (regionally)
  • Targeted sampling of non-users
  • Partner/Legislature Survey

It was also emphasized that perhaps we could be asking those who are NOT members for feedback. A list of others might include:

Non-Board Members:

  • Legislators
  • Other State Associations
  • Unions
  • Local Government groups
  • Media
  • Chamber of Commerce

Internal Customer Feedback: What, Why, How

Everyone understands the need for customer feedback and action plans are assigned for how to complete and compile this step

2:45pm

We discussed how to get input from internal staff and board members regarding their perspective on how things are going. The team decided to have an electronic survey done internally by staff using some of the questions from the Organizational Planning manual. Criteria we wanted to maintain in doing this survey was:

  • Measurable
  • Electronic
  • Scales plus open comments
  • Sort by Division (will do that perhaps later)

See the Action Register for what will be done.

Trend Analysis:  What, Why, How

Everyone understands what a trend analysis is and action plans are assigned for how to complete and compile this step

2:55pm

The team listed several categories in which to identify trends. These were assigned to a team to meet and share responsibility to find information about the trends. This team will
1. write team statements (left column on template)
2. identify the source of the trend information (middle column)
3. describe some implications for each trend (third column) *the Visa Team will finish adding to the Implications in our next meeting as well.

The Trend categories are:

Competitive Environment

  • Privatization of schools
  • Other associations
  • Our ratings compared to other school districts (stars)

Technology Changes

Financial

  • Home foreclosures (ETPI)
  • Valuing properties
  • Economy in general

Demographic Shifts

  • Socio-economic status
  • Growing diverse populations
Staffing
  • Association staffing
Collaborative Relationships
  • When do we lose our identity?
Shifts in Labor Force
  • Competition of other employers competing for good employees.
  • Seeking more experience for OSBA
State, Local and National Mandates
  • Source to help school districts
  • NCLB

Public records

  • ODE mandates
  • Consolidation
  • Threats and opportunities
Politics
  • Voice in Legislature
  • Term limits – need for re-education

Crisis Trends/Threats/Security IssuesCustomer Shifts

  • More Treasurers

Meeting closure:

  • Complete the Action Register
  • Complete a Communication Action Register
  • Evaluate the meeting

Meeting concluded and evaluated

4:30pm 5:00pm

Issues Bin – These are issues that we need to not lose sight of. We will return to these in the process.

  • Improve accountability of statewide to local boards
  • Community involvement
  • Poll non-users for regular feedback
Possible Goals – These are some possible goals that were mentioned throughout the meeting. I captured them here and we will use these in Phase 4 as we write the other goals.
  • Driving the Legislature
  • Marketing Plan
  • BEHAG (Goal) Good to have one “big, xxx, hairy, a__, goal” as an organization.
Action Register

Those members who have an asterisk after their name means they are the lead on that action. They are responsible for initiating the work and keeping it going to completion.

What Will Be Done?
By Whom?
By When?

Create flyer about planning to hand out.
Overview of planning

Gary*

Asap

Send email to OSBA members regarding the kick-off of the strategic planning.

Gary*

Asap

Write a brief intro in the Briefcase Newsletter about strategic planning.

Gary*

Asap

Include Kick-Off info in OSBA Update

Gary*

Asap

Write a longer article about strategic planning in the Journal.

Gary*

Asap

Give presentation about the planning process at the beginning of Sep 24th staff meeting. Can use .ppt slides from Sue W.

Rick*

9-24-07

Upload the meeting memory to the website after each meeting. Ensure all that is in the meeting memory should be viewed publicly.

Drew*

9-20-07

Create Historical Synopsis

Jill*, Janice, Judy, Michelle, Rick, Debbie, Scott E.

November 23rd

Create feedback questions and process for External Customer Feedback.
(Regional meetings survey and phone interviewing)  Members do calling

Kathy, John*, Don Miller, Scott

Completing surveys and results by November 23rd

Ask Don Miller about charges and capacity of Customer Survey

Kathy*

Asap

Compile existing survey data (see checkmarks)

Julia*, Jeff Chambers, Cathy Johnson

November 23rd

Ask external partners questions for feedback and compile the result and send to VISA Team members

Michelle*

November 23rd

Use people identified to contact groups/assoc. (ask NSBA?)

Jennifer*

November 23rd

Internal Staff Survey upload, manage, send reminders, compile results and send to VISA Team Members

Jeff, Drew (Rick*)

November 23rd

Choose/rephrase questions for Trustees (survey monkey)

Marty*, Linda, Ed, John P.

November 23rd

Complete Trend Analysis

  • Create trend statements
  • At least begin writing implications

Steve S., Kevin J., Rob*, Ed, Jill, Paul

November 23rd

Bring donuts for next meeting!

Rick*

November 30

Communication Action Register

Who Needs to Know?

What Do They Need?

Who?

When?

Paul
Kevin
Tawana

Meeting Memory
1. Team
2. Process, timeline…their involvement

Marty (over the phone)

TBD

Staff

The process of planning
Define “strategic” vs details

Rick

Meeting of divisions – share asap
Informal conversations

Board of Trustees
Executive Committee tonight

The process of planning
Define strategic

Marty

Tomorrow

Membership

See Action Register

Regions

Share updates at meetings

Team reps
Marty

September/October meetings

Meeting Evaluation

+  What Went Well?

Δ  What Should We Change?

Facilitation

More Casual

Lots of input

Smaller table arrangement

Logical flow of activities

Sit next to someone different next time

All felt comfortable

Snacks – donuts

Covered a lot of ground

How much we got done – on task

Have someone else facilitate / take notes

Adopted their language

Yea -- Janice

saw 9-17-07

VISA Team
About Us OSBA


©Ohio School Boards Association, 2007